Hello, t MPT or IRT percentage dependent dates, in Assignment Block – Dates.
The assignment block “Dates” represents the most comprehensive form of presenting all SLA time information. Within one single assignment block all SLA dates, times and durations are displayed.
You can find more information in SLA Management Guide, in paragraph 1.6
Concept of IRT & MPT Calculation
BR Bakhtiyar Jaikbayev