Hi Cindy,
Please follow the below steps and let me know the results:
1. Go To option tab from file Menu.
2. Go to Trust Center -> Trust Center Setting
Under Trusted setting perform below steps:
3. Click on Trusted Documents -> check the option 'allow documents on a network to be trusted'
4. Add-ins -> uncheck all the 3 options
5. ActiveX Setting -> check the option ' prompt before enabling all controls with Minimal restriction'
6. Macro Setting -> Disable all Macros with Notification
7. DEP setting -> check the 'enable data execution prevention mode.
8. Message Bar -> check the option 'show the message bar in all application when active contents such as ActiveX control and macros, has been blocked'
9. Privacy option -> check the all the 6 option under privacy options.
Regards,
Rupesh