Re: BCM didn't come up after OII configuration

Hi Ahmed,

Sorry for the delay in response.  Please see the latest Installation guide.  Here is the relevant information:

The servers where Chat Portal or Integration Interfaces package is installed (for interfaces such as OII, DAI and so on).

a

ASP.NET must be enabled.

Microsoft Visual C++ Redistributable for Visual Studio 2012 Update 1, 32–bit version

Microsoft .NET Framework 4.0, full package

Additionally, the OII interface requires also Microsoft Visual C++ 2010 Redistributable Package, 32–bit version.

NOTE: The specified 32–bit editions must be used also on 64–bit servers.

You can verify if you have these installed via your Control Panel.  I should look similar to this with (x86) at the end.

I hope this helps.

Thanks,

Marcus