Hi Bharati,
Thank u for ur reply, I have gone through the document that u have provided, It is helpful, I have a question.
Our requirement is that system should pick the agent/manager based on the SRM Org Structure Hierarchy. ( first cost center manager ), and not a specific agent. say as per the document "Understand and Configure SRM Process Controlled Workflow" in Process Level configuration settings for Business Object BUS2121 we have a Evaluation ID and for that ID for which we have Process Schema and in that we have Expressions, Now if I want to activate an Expression with one-step approval (in which RR Manager is available). How do I activate that Expression to be executed based on the SRM Org Structure Hierarchy.
OR Do we have any other option like Application Controlled WFL to Assign Agent, if so then how do we do it.
Thanks,
Ravi.